Terms and Conditions
Effective January 1, 2026
Premier San Rafael Concrete Company, sanrafaelconcretecontractor.com, quotes@sanrafaelconcretecontractor.com
Agreeing to these terms
These terms cover your use of the Premier San Rafael Concrete Company website and any estimate or work you get from us. By using the site or booking a job, you agree to them. If you don't agree, please don't use the site or book work through it.
"We", "us" and "our" mean Premier San Rafael Concrete Company. "You" means the person using the site or asking us for work. If you sign a written contract with us for a job, that contract controls wherever it differs from this page.
What we do
We're a concrete contractor in San Rafael, CA. Our work includes driveways, patios, sidewalks, steps, slabs, foundations, retaining walls and other flatwork for homes and properties in San Rafael and the cities around it. Our home page and service pages describe that work in general terms so you know what a job usually involves.
Nothing on this site is an offer to do a specific job at a specific price. The site gives general information. The scope of your own job is set only in your written estimate or contract.
Estimates and pricing
Estimates are free and come with no pressure to book. Each one is based on what we can see and measure on site, so the price depends on things like the size of the area, how much old concrete has to come out, the condition of the ground the slab will sit on, access for equipment and the finish you choose.
Some conditions only show up once the old concrete is out or digging starts, such as soft or wet soil, buried pipes, roots or debris. If we find something that changes the work, we'll stop, show you and explain the options before going further. Any extra work and cost needs your approval first.
An estimate is good for the period written on it. After that, we may need to update it because material and labor costs change.
Scheduling, weather and cancellations
We give you a start date when you book, but concrete work depends on the weather and on the ground being ready. We won't pour in heavy rain or when conditions would weaken the slab, so we may move a date to protect your job. When that happens we'll tell you as early as we can and set a new date with you.
If you need to cancel or reschedule, please call or write to us as soon as you can. If we've already ordered materials, scheduled a delivery or started work, you may be responsible for those costs, as set out in your written estimate or contract.
New concrete needs time to cure, which is the wait while it hardens and gains strength. We'll tell you when it's safe to walk on it and drive on it. Damage from using it sooner than we advised is not covered.
Payment
Payment amounts, due dates and accepted methods are listed in your estimate or contract. Some jobs need a deposit before we order materials or schedule the crew.
Final payment is due when the work is complete as described in your agreement. If a payment is late, we may pause further work until it's settled, and you may be responsible for reasonable collection costs where the law allows.
Concrete cracks and what we stand behind
Concrete can crack even when it's placed correctly, because it shrinks as it cures and moves with temperature and the ground under it. We prepare the base and cut control joints, grooves that give the slab a planned place to crack, to keep cracking where it does the least harm. We can't promise a slab will never crack.
Small hairline cracks, slight color differences, surface marks from weather during curing and normal wear are not defects. Any warranty on your job is the one written in your contract. Apart from that written warranty, and to the extent the law allows, our work and this website are provided without other warranties, express or implied.
We're not responsible for problems caused by things outside our work, such as drainage changes made after we leave, tree roots, earth movement, heavy vehicles beyond what the slab was built for, deicing salts or repairs by others.
Limits on our liability
To the extent the law allows, we're not liable for indirect, incidental or consequential losses, such as lost use of a driveway or patio, lost income or inconvenience. Our total liability for any claim about a job is limited to the amount you paid us for that job.
Information on this site is general and may not fit your property. We're not liable for decisions you make based on the site alone, without an on-site estimate.
Settling a disagreement
If something about your job isn't right, please tell us first. Call us at (628) 234-2042 or use our contact page, and we'll come look at it and work with you to fix it. Most concerns get sorted out this way.
If we can't settle it directly, we both agree to try mediation in good faith before going to court, unless your written contract says otherwise.
Governing law
These terms and any work we do are governed by the laws of the State of California. Any court case about them will be brought in the courts serving Marin County, California, unless the law requires otherwise.
Changes to these terms
We may update this page from time to time. The version posted here applies from the day it's posted, and using the site after that means you accept it. Changes don't affect a written contract you've already signed with us.
You can learn more about our company on our About page. If you have a question about these terms, reach us through our contact page or call (628) 234-2042.